INCONTROL TOUCH PRO FAQS

Touch Pro is our all-new infotainment system. Although it may look similar to Touch on the surface – this is an entirely new system developed exclusively by Jaguar with industry leading tech companies such as Intel, (Autonavi for China, NNG for Japan), Nuance and Meridian.   The following is a list of just some of the differences between Touch and Touch Pro:   New interaction features   - • Multi-touch and pinch to zoom across a variety of features - • Natural voice dialogue (English (UK, US) & Mandarin)   New personalisation features   - • Multiple user-customisable homescreens - • Wider range of user preferences/customisation   New multimedia options   - • 10GB on-board storage for media - • CD/DVD drive - • Jaguar’s new 'More Like This' feature that automatically generates playlists based on the track you’re currently playing - • Music Queue function making it easy to add tracks to your playlist without disturbing the song you’re playing - • USB 3.0, HDMI and MHL support (With Connect Pro and Rear Seat Entertainment systems only)   Upgrading to Connect Pro enables the following new features:   - • Pinch to zoom map interaction - • Door-to-door guidance and route planning through the Route Planner app and website for Android & Apple iOS (with Connect Pro) - • A Commute mode that learns your regular journeys and automatically displays your estimated time of arrival based on traffic conditions along the route - • Fuel finder showing stations along the route with fuel prices - • Arrival mode displaying 360 degree street-level imagery (where supported) as you approach destination - • The Parking feature locates car parks near your destination and notifies you of available spaces where possible - • Real Time Traffic providing superior traffic information compared to conventional broadcast-based traffic information systems - • Share your ETA with contacts via email/SMS with automatic updates when running late - • Live search using data from TripAdvisor (where supported) and other sources to display reviews of places of interest - • One box search, address and postcode entry - • Alternative map views including satellite imagery   Touch Pro also offers support for a wide range of options including:   - • Virtual Instrument Display with full screen 3D Map View - • MeridianTM Sound Systems from 380W through to 1300W - • Digital Television - • Rear Seat Entertainment

Not all shortcuts/widgets can be resized, and others may have limited resizing options. This is to ensure that the function of the shortcut/widget is never impacted – for example, by making it too small.

You can create up to 4 new homescreens in addition to the factory set homescreen.

At this time you can only select from pre-installed wallpaper designs.

Depending on your car’s specification, the following Touch Pro features can be operated via the steering wheel:
- Volume control of Media, Phone, Park Distance Control feedback, Navigation guidance and Voice Recognition feedback. - You can toggle through media types using the mode button - for example, TV, Radio, Bluetooth Media, iPod, USB depending on car specification and the sources available at that time. - Left/right controls can be used to change between tracks and favourite TV channels/radio stations. Note: A long press on the left/right button initiates a radio search.
Using the new Virtual Instrument Display, it’s also possible to select the media source, TV/radio favourite stations, or select from a list of recent phone calls. To do this, press the Menu/OK button on the steering wheel then scroll to the relevant option e.g. Favourites, Source, Recents. Click on Menu/OK to select the sub menu. Using the up/down controls on the steering wheel, simply scroll to the item you desire and click on Menu/Ok to select the number, favourite or source.

Sources shown in the media player are based on those available at that time, either physically or wirelessly. As these can vary from journey to journey, sources are arranged dynamically based on usage. Radio is always placed in the top corner. To the side of Radio, the last used source is always shown, and so on. If a source isn’t available, then it isn’t shown. For example, if the USB stick is not currently inserted, it will not show in the media sources list.

Firstly sign out of each account associated with your car. Then delete all profiles and clear your search history. Options to do this are located in Navigation settings and Live settings.

Yes, all audible sources from Touch Pro can be adjusted to your preferred volume. While the audible source is active, simply adjust the main volume control until you reach your desired level. Note: Some sources have a minimum volume level to ensure that the relevant safety features of the system can always be heard.

The time is automatically synced to GPS satellites based on your car’s current position. Therefore as you drive between time zones or GMT Daylight Saving Time changes, the system will automatically update. This ensures that the Real Time Traffic Information system operates as accurately as possible – ensuring all information is correct for your journey.

This is for safety reasons. The rear camera’s angle of view is far wider when in operation as a single camera view. Rear Camera View is also more effective at alerting you to approaching traffic just out of view.

This can happen when a number of radio stations share a similar name. In this case the system will display a list of possible stations to choose from. Simply tap the name of your station or read out the line number. Alternatively, you could try saying the full station name e.g. ‘Tune to BBC Radio 1’, rather than just ‘Tune to Radio 1’. You can also create voice tags for all of your favourite stations.

The voice language is set based on the system language. To select a different language for the Voice Recognition System, simply choose a different system language from the car settings menu.

InControl Apps smartphone app: Android 4.2 or later Apple iPhone 5 or later
Route Planner smartphone app: Android 4.3 or later Apple iPhone 4s or later running iOS 8.0 or later
Route Planner website: Internet Explorer 9, 10, 11 Firefox 36, 37 Chrome 37, 38 Safari 7.1, 8
Operating systems supported for the Route Planner website: Windows 7, 8, 10 Mac OSX Mavericks or later

Search the Google Play or Apple App Store for the following:
Remote Premium App: Jaguar Remote Premium InControl Apps: Jaguar InControl Apps Route Planner: Jaguar Route Planner

In some cases it’s possible to achieve a high driving score but have a lower MPG / km/l – for example when driving in heavy traffic.
If your driving score was 100%, you have achieved the most efficient use of fuel for the journey. Whereas a driving score of 50% indicates that you could have achieved significantly better fuel economy by adopting a different driving style.

To help you navigate with fewer steps, Touch Pro uses a hierarchical logic for the ‘back’ key rather than historical. It passes you back through the levels of the system, rather than taking you back to your last used feature.

To add a shortcut/widget press and hold your finger down on an empty part of the homescreen.
To move a shortcut/widget simply tap on the edit icon at the bottom of the Touchscreen. Tap on + to select the area you would like to place the new shortcut/widget.
To delete a shortcut/widget, drag it to the bottom of the Touchscreen where a large delete bar will appear.
To move a shortcut/widget between homescreens, drag it to the side of the screen – at this point the next/previous homescreen is shown. Release pressure on the shortcut/widget when in the desired position.
Scalable shortcuts/widgets can be resized by clicking on the resize icon shown in lower right corner of the shortcut/widget in edit mode.
Please note that you can only configure/edit the customisable homescreen(s) when your car is stationary.

Yes, it’s possible to set up your homescreens so you default back there every time you press the home button. Go to settings > Home settings
Pressing the home button once will return you to your default homescreen. Pressing the home button twice allows you to preview all pages including the extra features screen. This function makes accessing specific pages much quicker once multiple homescreens have been added.

No, it’s not possible to customise this page.

The small square icon placed to the side of the main feature panels, provides a shortcut to a specific feature. For example, your voicemail, seat controls, set/cancel navigation guidance, play/pause etc., depending on the media source you’re using.

Your first 14 favourites can be selected from the virtual instrument display. If the favourite you want is not available, you can reorder the list once your car is stationary.

This will happen automatically. The repeat function all is always on, which is why ‘Repeat the Current Song’ is the only available option.

To temporarily minimise the window but retain audible alerts – tap the cross in the upper corner of the Park Distance Control window.
To completely disable the Park Distance Control, tap the Park Distance Control button. Depending on your car this will either be in the bottom of the Touchscreen or in the overhead console.
Once your car’s speed increases beyond 11mph/ 16 km/h Park Distance Control will be disabled automatically.

Yes, go to Settings > All settings > Features > Media settings > AM FM Radio

We wanted to provide easier access to general settings as well as quicker access to some more commonly used settings like display and audio. For this reason, a settings icon (two gears) has been placed at the bottom of the Touchscreen in every main feature. Tapping this button displays the settings screen for this feature.
At the top one large button dynamically changes according to the feature in use at the time. For example, if you’re using the Navigation feature, Navigation settings will be displayed. At the bottom there are controls to override the automatic brightness of the Touchscreen or to turn it off completely. The two large buttons in the lower section provide access to All settings and Audio settings.

Jaguar’s Voice Recognition System allows safer access to your media and phone systems. To activate voice recognition, press the voice control button on the steering wheel. After the beep, simply tell your car what you’d like to do.

Jaguar’s Voice Recognition System was designed to help eliminate tasks that would otherwise require multiple steps. In most cases controlling the climate requires a single button press – voice control would be more complicated for this interaction.

With ‘voice command confirmations’ enabled, the Voice Recognition System confirms your voice request by repeating the instruction. For example, after saying ‘Call home’ the system says ‘Calling home’. Disabling this speeds up the time in which the system is able to carry out the task.
With ‘voice feedback’ enabled, the system prompts you on what to say next. Again, disabling this function once you have become accustomed to the system will shorten the interaction time.
Please note that even after you’ve disabled ’voice feedback’, the system may still require further input from you in certain situations.

Please visit http://jaguar50.nextgen-technology.net

Your driving score is an amalgamation of your effective use of car speed, brakes and accelerator for a specific journey. The individual score for engine speed, use of accelerator and brakes will help you understand where changing driving style could produce a higher driving score – which could contribute significantly to lower fuel usage.
When your car is stationary, you can access further tips on how to improve your driving score and reduce fuel usage.

Try zooming in a little by tapping the ‘+’ button in the Touchscreen twice.

Based on user research, we designed Touch Pro’s Navigation system around direction-up view. The vast majority of users prefer this view, because it provides an easier at-a-glance interpretation of the road as it unfolds ahead. We felt that aligning other map views to direction-up eliminated any potential confusion.
Direction-up view can be combined with north-up to display your current position and destination in context of the remaining route or complete route. Additionally, searches are always shown in north-up view to provide the context of your current location to the destination. A temporary north-up option is also available when browsing the map.

To keep you fully up-to-date with your car’s status regarding fuel, oil levels and any other important notifications.

If your car is fitted with Traffic Sign Recognition, a combination of information contained in the on-board map database and visible road signs is displayed. However, in certain situations a road sign may not be visible to your car’s cameras – for example, if the road sign is located near a junction on a side road.
If your car hasn’t been fitted with Traffic Sign Recognition then speed limits shown are based on the information available when the on-board map database was compiled.
While every effort is taken to provide accurate information, the responsibility for obeying traffic regulations remains firmly with the driver.

You can create up to 10 waypoints along the route including your destination. These are sequenced in the order you add them. To reorder your waypoints, simply tap the menu icon in the lower corner of the map, and select Edit.

If you’ve enabled ‘Commutes’ in the Navigation settings menu, the destination will be a ‘commute’ learnt from your current location and time of day. The Navigation system predicts that this may be your potential destination and the ETA corresponds to this.
With commutes enabled, the system can provide your ETA even if you haven’t set a destination – keeping you informed about any potential issues on your preferred route. If you sometimes drive an alternative route to the same destination, the system will learn this too. When more than one route has been learnt for the same destination, the system displays the quickest route and ETA based on current conditions.
When you begin your journey it will display as a line on the map, but will not read out turn-by-turn instructions – it assumes you know the route. If traffic conditions worsen however, and you deviate from your current route, and from any other routes you’ve previously taken to this destination – the system will ask if you would like to switch to turn-by-turn guidance. This can be especially useful if you’re in an unfamiliar location.

There are a number of different ways to set a destination with Touch Pro.
1. To access the ‘Set Destination’ option screen from the homescreen, tap the ‘Set Destination’ icon on the Navigation tile. This will take you directly to the search screen where you can enter a postcode, address or place name in a single line.
2. Jaguar XJ drivers can tap the Navigation button in the row of hard switches – while drivers of other cars can tap the Navigation icon at the bottom of the Touchscreen twice. This provides a shortcut to the destination settings screen. From here you can select one of three options, Address Entry (including postcode), Search or Destinations. Destinations can be Home, Recent destinations, Favourite destinations, Shared destinations or Commutes.
3. When a commute is available it will be displayed on the homescreen Navigation tile. If more than one commute is available based on your current location and time of day, it will display ‘commutes available’. Tapping on the Navigation tile takes you directly to a list of the available commutes.
4. Alternatively, select a destination from the map screen, and tap the menu button in the bottom corner of the map. Again the three destination options, Address, Search and Destinations will be shown.
5. You can also send places or destinations to your car via the Route Planner smartphone app or website. A place ‘saved’ in the Route Planner will appear in your favourite destinations once your car has connected to the Internet and synched the destinations.
If Navigation is open on the screen when a new destination is received from the Route Planner, the destination will appear as a pop-up panel. Tapping ‘use now’ will confirm the destination in the in-car Navigation system. Places set as a destination via the Route Planner appear in recent destinations.

Once you’ve selected a destination, tap on ‘Route options’ to view the default route (at the top of the list) and up to two alternative routes. Select your preferred route and tap start to commence guidance.

To save time, press the hide keyboard icon after typing the first 3-4 letters. This will display a list of possible locations. As you scroll through the list, map view automatically updates so you can easily see the location in the context of your route, destination or current position.
Click on the desired destination to see a route preview on the map. If your car has a data connection, street level imagery for the location will also be shown when available.
Tapping on the full screen icon in the corner of the picture enlarges the street level image. Panning the image allows you to rotate through 360 degrees. Tapping on ‘…’ provides further information including address details, and recently posted reviews if available. Depending on your destination, a star rating may be displayed based on reviews from sites like TripAdvisor.
If the destination is a car park – and the car park supports this information – an additional information screen will also include pricing and space availability.
When Navigation Guidance is active, clicking to the side of the search box allows you search for another location near your destination – for example, a restaurant for lunch.

To warn you that you don’t have enough fuel to complete your journey without a fuel stop.
To easily build a fuel stop into your journey, tap on the fuel-warning icon. Doing this will display filling stations along your route close to point you will need to refuel – it will also provide a more accurate estimated time of arrival (ETA).

For most languages yes, go to Settings > All settings > Language and keyboards.

To make it quicker for you to find the street you’re looking for. The same street name is often found in multiple towns – by entering the town first, your list of possible street options is reduced.
However, it is possible to enter places or addresses in a single line using the Search option.

From the Navigation menu go to Settings > Navigation settings > Installed maps. Countries covered are listed on this screen.

Press the Menu button on the steering wheel to bring up the Settings menu. Then select the Display Settings menu and tap ‘maps’.
If the Display Settings menu is not shown, scroll through the sub menus until you see the ‘map’ option – this should already be highlighted. Click on OK to select.
Once the map appears in the Virtual Instrument Display, close the menu by holding down the left select button.

The first route is always the quickest based on real time traffic information. If traffic conditions change during your journey, the system will automatically re-route you. If you select the second or third option (assuming additional route options were available) and traffic conditions worsen, the system will alert you to a faster alternative – press ‘OK” to update the current route. There’s usually no difference in journey time between the second and third route option.

As soon as you interact with the map it changes to ‘Explore’ mode, which allows you to locate places and check the route or traffic in the local area etc. ‘Explore’ mode also includes an option to view the map in ‘north-up’ mode.
The map will automatically return to ‘guidance’ mode after 60 seconds or when you press the back key or tap the navigation arrow. Map View is based on the last used 2D, 3D or satellite map option.

Yes, you can customise which alerts are shown by going to Settings > Navigation settings > Alerts. You can also tap on any alert to dismiss it.

It generally requires two journeys to the same destination from the same start point before a ‘commute’ is learnt. The current time must also be within +/- 1 hour of the learnt start time.

Destinations can only be received when the car has a suitable data connection. In some cases, even though the system may be shown as connected, the mobile network could be oversubscribed, preventing the system from receiving the destination. Destinations received by the car will be shown only when you are exploring the system’s Navigation function. The destination will then be shown either as a route to the side of the Touchscreen or a confirmation pop-up. If the destination is received by the car when you are using a feature other than Navigation, the destination can be retrieved from recent destinations.

Simply enter a place, postcode or address in the search box. Even if you spell the name/address incorrectly, the search function will usually recognise the location.
If your car has a data connection, the search will access the latest information in the cloud as well as your car’s on-board database.

Simply enter a place, postcode or address in the search box. Even if you spell the name/address incorrectly, the search function will usually recognise the location.
If your car has a data connection, the search will access the latest information in the cloud as well as your car’s on-board database.

The postcode entry option searches from a central point within that postcode. However, it is possible to search using a street name and house number.

The tiles on the side of the main Navigation screen are designed to help you plan your journey before setting off.

We decided that providing a ‘replace current destination’ option - given the usage rate of this scenario – would have added unhelpful additional complexity. The most straightforward way to enter a new destination is to cancel guidance from the Navigation menu and set a new destination.

Your car was installed with the most up-to-date maps by your Retailer. Further map updates will be available up to four times a year depending on your region.
Map updates can be downloaded to a USB stick via your Windows or Apple computer using a download tool available from https://www.jaguar.com/incontrol-global/incontrol-user-guide/pivi-map-download.html. Updating your car’s maps system typically takes 10-15 minutes once the update has been loaded on a USB stick.
USB sticks must be formatted as FAT32. Jaguar recommends the use of a 32GB USB 3.0 stick from a reputable brand. The car’s engine MUST be running for the entire update process. If the map update is interrupted, you may be left without maps on the system, requiring the process to be restarted.
For further details please visit https://www.jaguar.com/incontrol-global/incontrol-user-guide/pivi-map-download.html

You may have accidently enabled automatic activation of the massage function. Go to Settings > All settings > Features > Seats > Auto massage

A full massage cycle lasts for 10 minutes.

If no phone is currently paired or connected the panel will display ‘tap to connect phone’. Simply tap on this text and the system is ready for Bluetooth pairing.
On your phone go to the Bluetooth pairing menu and search for your car. Depending on which model of phone you’re using, Touch Pro and/or your phone may ask you to confirm that a code matches before pairing. You may also be prompted to confirm download of phone contacts and contact photos (where supported).

Up to 10 Bluetooth devices can be paired.
One phone and one media playback device can be connected at the same time. If, however, your phone is connected as a phone and media playback device, a second device cannot be used simultaneously.
The first device paired to Touch Pro will be designated your primary device, unless you change the settings. Go to Settings > All Settings > Features > Bluetooth > Paired devices > and click on the device you wish to change.

If you’ve paired more than one phone to InControl Touch Pro – tapping this icon enables you to switch to another device for placing/receiving calls.

Windows Phone handsets can be configured to read out and reply to text messaging when a compatible device is connected via Bluetooth. However, this feature is not currently supported by Touch Pro for use with Android and Apple devices.

No, your synced contacts will only be visible when your phone is connected to the car.

In the main phone screen select ‘Contacts’. Tap the search box at the top of the contacts screen to access the keyboard and start searching for your desired contact.
As you type, the results list automatically updates. Click on the ‘x matches’ box to view options. To allow the largest number of contacts visible at one time the search box scrolls with the list allowing 5 instead of 4 items to be shown.
Alternatively press the voice recognition button on the steering wheel and use a voice command to dial a number. For example:
‘Call David Smith’ ‘Call David Smith Mobile’ ‘Dial 01234987654’

This is most likely due to the auto connect function for that device being disabled in your Bluetooth settings.

Yes, your radio’s ‘Favourites’ provide a single list of all your favourite radio stations regardless of band e.g. FM, AM DAB – making it easy to navigate to your favourite station. (Previous systems required you to switch radio bands before selecting the pre-set.)
You can also add your favourite radio stations as a shortcut on one of your customised homescreens.
Alternatively press the voice recognition button on the steering wheel and use a voice command to find the station.

Yes. Press the edit icon at the bottom of the screen, and then tap and drag the station to a new position in the list. (This can only be done when your car is stationary).

Carousel view is only supported for Sirius XM Satellite radio (US and Canada only), media library and USB sticks.

Yes, the on-board Gracenote database matches the track information as well as album and artist artwork. Once you insert the CD, an icon will appear next to the playback controls allowing you to rip it.

When you select the ‘Find’ option from the ‘Now Playing’ radio screen it will list all available FM stations by frequency. However, if you prefer to reorder the list by station name, you can change this in Radio Settings.

To avoid interrupting the media source that’s currently playing. This function is especially useful for cars equipped with a Rear Seat Entertainment system. In this case, to avoid disturbing other passengers, the DVD may be played on the rear screens with the audio played over the wireless headphones.

Yes, select the media playing screen from the front Touchscreen and tap ‘rear media’. You can now see what each screen is currently playing.
From this screen, the front passenger can also change media sources and/or channels/stations/tracks, depending on the source in use.
The driver can also choose to listen to the same audio as the Rear Seat Entertainment over the cabin audio. At this point the rear passengers will have full control of the cabin audio volume.
Please note that only front or rear passengers can have access to the volume control at one time. It’s not possible for the volume to be adjusted from both the rear and front of the car simultaneously.

If audio is playing over the car’s sound system, rear passengers can be provided with control of the cabin audio. The remote control unit can then be used to adjust or mute the volume if required.
When listening to rear media using the car’s wireless headphones, the volume control is located on the side of the headphones.

Android phones must be connected to Touch Pro via Bluetooth as well as USB.

We don’t recommend it as the power consumption for these drives varies significantly.

Yes.

From the ‘Now playing’ screen, or in the radio station ‘Find list’, tap the star icon. When the star changes from an outline to a solid icon, the station has been added as a Favourite. Stations are listed in the order you add them.

Tap on the star icon – once it reverts back to an outline that station will no longer be listed as a Favourite.

When in Media you can swipe left/right across the centre of the Touchscreen to change radio stations, TV channels or the track that’s playing.

Please contact your Retailer for the latest software updates.

Depending on your car’s specification and the reception quality, it may be possible to view up to three channels simultaneously.
Multiple TV antennas located in the car’s architecture make it possible to view one channel on the left rear screen, a second on the right rear screen, and a third on the front Touchscreen. However the front Touchscreen is only viewable if the car is stationary – once the car is moving only the audio will play.
When one TV channel is being viewed, the signal from multiple antennas combines to help provide a stronger signal and improve picture quality.

For your convenience the homescreen automatically displays to help you navigate to another feature.

This locks the remote control and prevents users in the rear of the car from changing the channel or volume. This function can be particularly useful when you’re carrying young children in your car.

The Rear Seat Entertainment system featured on the new Jaguar XJ includes the following:

• 2 x high-definition 10.2” 16:9 displays that can be hidden when not in use
• An all-new user interface design
• A wide range of connectivity for support of various devices such as smartphones/tablets:
• 2x USB 3.0 interfaces
• 1x HDMI interface
• 1x Dual purpose HDMI / MHL inputs
• On-screen controls for all media, climate and heated/cooled seats (subject to car specification)
• Supervisor controls for front passengers to control or monitor usage
• Wireless headphones with support for Dolby Virtual Surround Sound

A new navigation system (not available in Japan) provides the following capabilities:

• Full journey status information
• Full search capability and map browsing (online search if car has a mobile data connection)
• Satellite imagery (data connection required)
• A function allowing rear passengers to propose destinations to the driver

Up to 128GB.
Please note that before any USB stick can be used you will need to reformat it as FAT32. Please make sure you save any data on the USB stick as reformatting will erase all data.

Touch Pro supports a wide range of audio and video formats including:
Audio formats: AAC, Dolby, DTS, FLAC, MPEG 1, 2, 3, WMA, PCM, WAV, Apple Lossless Video formats: AVI, DV, 1, 2, 4 including DivX, Xvid and QuickTime, H.263, H.264, WMV, MKV